Hard Rock Heaven Hotel - Riviera Maya

ex. Aventura Spa Palace

Km 72, Carr. Cancun-Chetumal, Riviera Maya, Mexico, 77710  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Hard Rock Heaven Hotel - Riviera Maya

Wi-Fi
Parking

On-site parking

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Coffee/Tea in lobby

Swim-up bar

Cafe

Snack bar

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Indoor heated swimming pool

Editorial review:

This large and serene adults- only resort is staffed by welcoming personnel known for their attention to detail. It features sublime seaside grounds, a plethora of swimming pools, an amazing spa, a slew of activities ranging from yoga to climbing to tennis to water sports (and access to the other Palace resorts via free shuttle), a variety of restaurants and comfortable rooms.

Overview

Hard Rock Heaven Hotel is a 5-star exclusive property, set close to the beach front. Founded in 1996, the hotel underwent a renovation in 2004.

Xpu-ha Beach is within 15 minutes' walk away.

The hotel offers ideal location close to a cove and parks.

70 km to Cancun International airport.

Rooms

Hard Rock Heaven Hotel has luxurious rooms fitted with satellite television, climate control, wireless internet, a laptop and a trouser press. The rooms look on to the garden. They boast traditional décor and offer a dishwasher and a stove.

Eat & Drink

A fine selection of Latin American dishes is served at the a la carte restaurant. The Fresh Juice bar features billiards, table games and a flat screen LCD TV. Serving both food and drinks, Mango's are situated around 850 meters from the property.

Services

Offering car and bicycle rental services, Hard Rock Heaven Hotel induces guests to explore the area.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Number of rooms:   1200.

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Facilities

General

  • Non-smoking rooms
  • Wi-Fi
  • On-site parking
  • Safe deposit box
  • 24-hour reception
  • Late check-in
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Adults only
  • Luggage storage
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Sundry/Convenience store
  • Gift/Newsstand
  • Hairdresser
  • Bicycle storage
  • Beauty salon
  • Lobby
  • Ice machine
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Scuba diving
  • Aqua fitness
  • Cycling
  • Tennis court
  • Basketball
  • Volleyball
  • Golf course
  • Aerobics

Services

  • Paid airport shuttle
  • 24-hour room service
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • All inclusive
  • In-room breakfast
  • A la carte restaurant
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar
  • Coffee/Tea in lobby

Meeting facilities

  • Business center
  • Exhibition space
  • Meeting/ Banquet facilities
  • Business services
  • Projector
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Babysitting/Child services
  • Children's pool
  • Game room

Leisure facilities

  • Indoor heated swimming pool
  • Outdoor swimming pool
  • Beach access
  • Beach chairs
  • Live entertainment
  • Night club
  • Theater
  • Spa & wellness center
  • Sauna
  • Jacuzzi
  • Reflex massage

Room view

  • Garden view
  • Pool view

Room facilities

  • Air conditioning
  • Heating
  • VIP room facilities
  • Mini-bar
  • Connecting rooms
  • Balcony
  • Wardrobe
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Towels
  • Bathrobe
  • Room toiletries
  • Lighted makeup mirror

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • CD player
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 10 am FREE

Pets

Pets are not allowed.

How to reach hotel

hotel Hard Rock Heaven Hotel - Riviera Maya Riviera Maya location
Show big map »

Hotel Address:

Km 72, Carr. Cancun-Chetumal, Riviera Maya, Mexico, 77710

Get directions
City Center
  • Riviera Maya
    12.6 mi
Airports
Beaches
  • Xpu-ha Beach
    4900 ft
  • Fatima Bay
    5100 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  10 am
  • Number of rooms:
    1200

Hotel Awards

MexicanHOTEL AWARDSHighly RecommendedRiviera MayaHard Rock Heaven

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Rooms and availability

Gold Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 Double bed, 2 Double beds

  • Check Prices
Gold King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Grand Deluxe Room
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 Double bed

  • Check Prices
Hard Rock Heaven photos Room
Double Room
Pool view
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds, 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Private bathroom
    • Bathtub
    • Balcony
    • + More
  • General:High speed internet
  • In-room safe
  • Slippers
  • Ironing facilities
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Coffee machine
  • Media:Flat-screen TV
  • Wake up service
Room Description:

Standard|DOUBLE TWINS

Grand Two Room Double Room
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed

  • Check Prices
King Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Private bathroom
    • Air conditioning
    • + More
  • General:High speed internet
  • In-room safe
  • Dining:Mini-bar
  • Media:Cable/satellite TV
  • Wake up service
Room Description:

Standard|Rock Royalty Platinum King

Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    2 Double beds

  • Check Prices
Two-Bedroom Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Hard Rock Heaven photos Room
Suite
  • Max occupancy:

    6 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Coffee machine
    • Air conditioning
    • + More
  • General:Slippers
  • Terrace
  • Ironing facilities
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Hot tub
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Wake up service
Two-Bedroom Suite
  • Max occupancy:

    4 persons

  • Check Prices
Rooftop Suite
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
Quadruple Room
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
Two-Bedroom Quadruple Room
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
Junior Suite
  • Max occupancy:

    2 persons

  • Check Prices
Superior Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Hard Rock Heaven photos Room
Deluxe Double Room
Garden view
  • Max occupancy:

    250 persons

  • Bed type:

    1 Double bed, 2 Single beds, 2 Double beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Private bathroom
    • Bathtub
    • Balcony
    • + More
  • General:High speed internet
  • In-room safe
  • Slippers
  • Terrace
  • Ironing facilities
  • Telephone
  • Bathroom:Bathroom
  • Hot tub
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Coffee machine
  • Media:Flat-screen TV
  • Wake up service
Room Description:

Deluxe|Deluxe Platinum Sky Terrace

Deluxe Two-Bedroom Room
  • Max occupancy:

    4 persons

  • Check Prices
  • General:Terrace
Hard Rock Heaven photos Room
Deluxe King Room
  • Room size:

    485 sq. feet

  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Bathtub
    • Balcony
    • + More
  • General:Slippers
  • Terrace
  • Ironing facilities
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Hot tub
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Coffee machine
  • Media:Flat-screen TV
  • Wake up service
Room Description:

Deluxe|Pure Deluxe Gold King

Deluxe Junior Suite
  • Max occupancy:

    4 persons

  • Check Prices
Deluxe Family Room
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 2 Single beds, 2 Double beds

  • Check Prices
Hard Rock Heaven photos Room
Diamond Double Room
  • Room size:

    485 sq. feet

  • Max occupancy:

    250 persons

  • Bed type:

    1 Double bed, 1 King-size bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Coffee machine
    • Bathtub
    • Balcony
    • + More
  • General:Slippers
  • Ironing facilities
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Hot tub
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Wake up service
  • iPod docking station
  • DVD player
  • CD player
Room Description:

Deluxe|Deluxe Diamond Special

Hard Rock Heaven photos Room
Diamond King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Luxury Room
  • Max occupancy:

    2 persons

  • Check Prices

Hard Rock Heaven Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
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Local attractions

  • Dolphin Discovery5100 ft
    Mz 23 Plano 1 Lote 11-Centro Comercial Marina, Puerto Aventuras
  • Oasis Beach5100 ft
    Puerto AventurasMexico
  • Xcaret Eco Theme Park7.7 mi
    Highway Pto. Juarez - Chetumal Km. 282, Playa del Carmen
  • Fatima Bay5100 ft
    301 Punta Matzoma, Puerto Aventuras
  • ecopark Kantun Chi2.9 mi
    Federal Highway 307, Puerto Aventuras

Near the hotel

  • Dolphinaris Park Riviera Maya3200 ft
    km 83.5 near Puerto Aventuras Town (half mile), Puerto Aventuras
  • Xpu-ha Beach4900 ft
    Puerto AventurasMexico
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  10 am
  • Number of rooms:
    1200

Hotel Awards

MexicanHOTEL AWARDSHighly RecommendedRiviera MayaHard Rock Heaven

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Hard Rock Heaven Reviews

Guest reviews are submitted by our customers after their stay at Hard Rock Heaven

Average guest rating

9.2out of 10
Superb
Based on 47 reviews

Rating by category:

Service
9.2
Rooms
9.4
Value
9.1
Location
8.8

Guest reviews

    How to reach hotel

    hotel Hard Rock Heaven Hotel - Riviera Maya Riviera Maya location
    Show big map »

    Hotel Address:

    Km 72, Carr. Cancun-Chetumal, Riviera Maya, Mexico, 77710

    Get directions
    City Center
    • Riviera Maya
      12.6 mi
    Airports
    Beaches
    • Xpu-ha Beach
      4900 ft
    • Fatima Bay
      5100 ft
    Hotel information
    • Check-in:
      from  3 pm
    • Check-out:
      until  10 am
    • Number of rooms:
      1200

    Hotel Awards

    MexicanHOTEL AWARDSHighly RecommendedRiviera MayaHard Rock Heaven

    According to guest reviews, the hotel has been rated as
    Best Spa Hotels in Mexico

    Use Badge